It is important that both the client and the therapist have a clear understanding of Gippsland Counselling & Hypnotherapy policies and procedures.
As a new client you need to be informed about Clinical Hypnotherapy policies in order to provide informed consent prior to the session. Gippsland Counselling & Hypnotherapy holds these policies and procedures to a very high standard and therefore have posted them on our website for your convenience.
APPOINTMENTS: Sessions are by appointment only. We are available Monday through to Friday 10:00 A.M until 7:00 P.M. We strongly recommend that clients schedule their sessions no later than one week apart. This will allow for a compounding effect to take place within your subconscious mind.
CANCELLATION POLICY: It is requested that you cancel your appointment 24 hours in advance or pay a $25 re-booking fee to reschedule. You may call and leave a message to cancel or reschedule your appointment online via our website or email.
Clients who fail to show up for their scheduled appointment time will not be scheduled for future appointments unless they pay in advance. Pre-paid appointments will incur a $25 re-booking fee for cancellations with less than 24 hour notice.
LATENESS POLICY: We request that you arrive 5 minutes early for your appointment. Should you arrive 5-10 min. late for your appointment, the time left will be used to its best advantage. If you arrive 15mins or later without calling you will be considered a NO SHOW and you will be charged and/or shall forfeit any pre-paids. Gippsland Counselling & Hypnotherapy will make an attempt to contact the client, if no answer, we will leave a message. The client can rebook a pre-paid appointment at a later date by paying a rebooking fee of $25.
NO SHOW POLICY: Please note that you will be charged 50% of the appointment fee if you fail to arrive for your appointment, or if you cancel without the required 24 hours advance notice.
Please do your best to notify us in advance if you cannot attend your appointment, and we will gladly find time to reschedule for you.
If the therapist is late for the appointment, the client will receive their full treatment, if the therapist is running more than 15mins late the client will receive a discount for their session.
SESSION LENGTH: Sessions are generally 60 minutes, however for new client’s please allow approximately 90 minutes.
SICKNESS POLICY: Gippsland Counselling & Hypnotherapy recognises that both therapists and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell. If you have any of the following contagious illnesses the sessions will be rescheduled: Diarrhoea, Vomiting, Fever, Chicken Pox, Measles, Mumps, Meningitis, Hepatitis A, Conjunctivitis, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Scabies, Thrush, COVID 19, Whooping cough and the common cold.
PRIVACY: Gippsland Counselling & Hypnotherapy abides by the 13 Australian Privacy Principles.
RECORD KEEPING: Records will be retained electronically with password protection for a minimum of 7 years, after therapy has ceased, unless the client is under the age of 18, then records will be kept until they have turned 25. Disposal of the documentation will be in an approved way.
CONFIDENTIALITY: Your confidentiality will be protected, as this is my legal and ethical responsibility, except under the following circumstances:
- Should there be good grounds to believe that you will cause serious physical harm to others or yourself
- If records have been subpoenaed.
- You provide written consent to release the information
WHAT IS HYPNOTHERAPY: Hypnotherapy is alternative therapy in which hypnosis is used to create a state of focused attention and increased suggestibility during which positive suggestions and guided imagery are used to help individuals deal with a variety of concerns and issues. It is best described as a normal, natural, healthy state of mind.
BOUNDARIES: In this partnership, it is important that the client is honest and open with the therapist. Feedback about the effectiveness of the work, a situation that may have been uncomfortable for you, or techniques that you either enjoyed or did not like, etc., is very important, so please feel free to share this information with us, as you become aware of it.
Respect for client’s boundaries is very important. To maintain respect for each client and establish professional boundaries the following policies apply:
We have an ethical responsibility to encourage the clients independent thinking and decision-making, and to deter all forms of client dependency.
We will avoid at all times, (even inadvertently) any activities or situations with the client that could cause a conflict of interest.
Gippsland Counselling & Hypnotherapy are committed to providing an equal and fair service to all clients regardless of age, gender, race, ethnicity, culture, disability and socio-economic status.
Being honest with clients and faithfully honouring the commitment to the client’s progress.
INFORMED CONSENT: The initial session provides time for the therapist to discuss the process of the session and ensure the client is aware of:
- What Hypnotherapy is
- Confidentiality/Privacy/Record Keeping
- Consent to touch.
During this session your signature on the consent form will acknowledge that we have discussed the above and you are aware and consent to the therapy proceeding.
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